Refund policy

 

At Anukrati Exports, customer satisfaction is our priority. Our refund and cancellation policy is designed to be transparent and straightforward:

• Eligibility: Refunds and cancellations are applicable only for products confirmed to be defective or damaged upon delivery. Personalized or custom products may have specific terms stated at the point of sale.

• Return Window: Requests for cancellations or refunds must be submitted within 7 days of product receipt.

• Documentation Required: Please provide proof, such as an unboxing video or photos showing the product condition, to support your claim.

• Refund Processing Time: Once approved, refunds will be processed within 5-7 working days and credited directly to the original payment method or bank account.

• Non-Refundable Cases: Products that are not defective, damaged due to customer handling, or do not meet return conditions are not eligible for refunds or cancellations.

• Pricing Transparency: The refund policy, including processing time, will be clearly displayed alongside all product and service pricing on the website to ensure clarity before purchase.

• Customer Support: For assistance with refunds or cancellations, please contact our support team via the contact details provided on the site.

This policy ensures a clear understanding of refund timelines and aligns with the product and service offerings, enhancing customer trust and satisfaction.